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In Uzbekistan Telegram is one of the main channels for talking to customers. A bot helps you not to lose inquiries and takes load off managers. We go through which tasks it really solves and what is needed to launch.
A bot is a program that works in Telegram around the clock and takes routine off your hands. In practice, six tasks are ordered most often:
A bot does not bring customers — it handles those who have already come: from the website, from ads, from social networks. And it does not replace a live manager where the sale is complex and a conversation is needed. A good bot takes the routine off you and hands the customer to a person in time, rather than pretending to be one.
A guideline from our practice: connecting a website request to a CRM and a Telegram notification usually takes 3–10 days. A bot with its own scenarios is estimated separately after a brief — we name the range for timing and money before work starts. The general principles of pricing are in the article on how much website development costs.
What to check when ordering: the bot must be created under your account through the official BotFather, and the token and access must be kept with you and outside public code. Then, if you change contractors, the bot stays yours and can be handed over without loss. If a studio asks to “leave the bot with them,” that is a reason to ask questions.
If you are not sure which bot you need, describe the business task, not the solution. We will pick the simplest option that covers it.
The cost depends on the task: from a simple bot that sends a manager notifications about requests to a bot with dialogues, several languages and a CRM connection. We don’t name a price “out of thin air” — first we work out what you really need.
After a short brief you get a clear range: from the minimum option that solves your task to an extended one with integrations. You can start small and add features as you grow.
The price depends on scenarios, integrations and languages: from a simple bot with notifications to a bot with dialogues and a CRM connection. We name the range after a short brief — before work starts.
If the bot sends a manager notifications about requests and is linked to the website and a CRM, usually 3–10 days. A bot with dialogue scenarios and its own integrations is estimated after a brief.
Yes. Texts and buttons are made in both languages, and the language can be chosen at the start of the dialogue.
No, a bot can work on its own. But the “website → bot → CRM” chain gives more: requests from the website reach the manager instantly.
Yes, if the CRM has an open API. Our main practice is Bitrix24; we connect other systems when they have an API.
Message us on Telegram or call — we'll reply and estimate the task without unnecessary formalities.